Welcome to the Glxibohu FAQ section. Here you can find helpful answers about orders, payments, shipping, and customer support.
If you cannot find the information you need, please contact our support team at:
For any order-related inquiry, please provide your Order Number (example: 212SHOP-1218) and the email address used during checkout so our team can assist you more efficiently.
Orders & Payment
Q: How can I use a discount or promo code?
To apply your discount code during checkout:
- Add the products you would like to purchase to your shopping cart.
-
Select “PAY WITH DEBIT/CREDIT CARD” to continue to checkout.
(This payment option supports both PayPal and card payments.) -
Find the discount code section:
- Mobile devices: Tap “Show order summary” to display the promo code field.
- Desktop devices: The promo code field will appear on the right side of the checkout page.
- Enter your code, apply the discount, and complete your payment using PayPal or your preferred payment method.
Q: What payment methods do you accept?
We support several secure payment options, including:
- PayPal
- Visa
- MasterCard
- American Express (AE)
- Diner’s Club
- Most major debit and credit cards
- Apple Pay
- Google Pay
Q: How much does shipping cost?
Standard worldwide shipping is generally USD $5.99.
Shipping fees may vary depending on your destination, current promotions, or available shipping options. The final shipping cost will always be displayed during checkout before payment is completed.
Shipping & Delivery
Q: Do you ship internationally?
Yes. Glxibohu provides international shipping services to customers worldwide.
We work with fulfillment partners in different regions to help provide efficient delivery options. Depending on your location, your order may be shipped from the facility that offers the most suitable shipping route.
Q: How long does delivery usually take?
Orders typically arrive within approximately 10–20 business days after processing and shipment confirmation.
Delivery times may vary depending on destination, customs procedures, and carrier conditions.
Q: How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can track your package through international tracking services, including:
Q: Why is my tracking information not updating?
Tracking updates may take approximately 24–48 hours to appear after shipment confirmation.
In some cases, tracking may remain unchanged while your package is moving between logistics centers or undergoing transportation processing. This is a normal part of international shipping.
Q: Why did my order arrive in separate packages?
For faster and more efficient delivery, orders containing multiple products may occasionally be shipped separately from different fulfillment locations.
Each package will have its own tracking number, and tracking details will be provided through email.
Order Changes & Cancellations
Q: Can I change my shipping address, name, or phone number after ordering?
Please contact us as soon as possible if you need to update your order information.
Email:
Please include:
- Your Order Number (example: 212SHOP-112938)
- The email address used for your order
- The updated shipping information
We will do our best to assist if your order has not yet entered the shipping preparation process. Once an order has been shipped, changes cannot be guaranteed.
Q: Can I change items in my order, such as size, color, or quantity?
Order changes are time-sensitive because processing begins quickly.
Please contact:
and provide:
- Your Order Number (example: 212SHOP-112938)
- Your order email address
- Details of the requested modification
Product changes can only be considered before the order enters fulfillment.
Q: Can I cancel my order?
Orders may only be canceled before they are shipped.
Please note that cancellation requests may involve processing or handling fees where applicable. Once an order has been dispatched, cancellation is no longer available.
After-Delivery Support
Q: What should I do if my package arrives damaged?
We apologize if your package arrives in damaged condition.
Please contact:
and provide:
- Your Order Number (example: 212SHOP-112938)
- Clear photos or videos showing the damaged item
- A clear image of the shipping label on the package
Our support team will review your request and provide assistance as soon as possible.