Return Policy

Last Updated: October 2026

Introduction

This Return & Refund Policy explains the requirements and process for handling requests related to damaged products, manufacturing defects, or incorrect items received from Glxibohu.

Please review this policy carefully before placing your order to understand the applicable return and refund conditions.

1. General Return Conditions

All purchases made through our store are considered final sale.

Standard returns or exchanges are not available unless:

The product received arrives damaged or defective; or
The item delivered is different from the product originally ordered.

For eligible situations, any available resolution will be handled according to the terms outlined in this policy.

2. Claims for Defective, Damaged, or Incorrect Products

At Glxibohu, we aim to provide reliable products and properly address any issues that may occur with your order.

If there is a problem with your purchase, please submit a claim following the requirements below.

Inspection & Reporting Period

Please inspect your order promptly after delivery.

Requests regarding damaged items, manufacturing defects, or incorrect products must be submitted within 7 days from the delivery date.

Required Information for Claims

Please send your claim request to:

support@Glxibohu.com

To help our team review your request efficiently, please include:

Your Order Number (example: 212SHOP-1218)
The email address used when placing your order
A detailed explanation of the issue
Clear photos or videos showing the damage, defect, or incorrect item

Claim Review & Resolution

Each request will be reviewed individually by our customer support team.

If your claim is approved, the available resolution may include:

Replacement of the affected product;
Partial refund;
Full refund.

After reviewing the provided information and supporting materials, Glxibohu will determine the appropriate resolution based on the circumstances of the claim.

3. Refund Policy

If a full or partial refund is approved, the refund will be issued to the original payment method used during checkout.

Refunds generally require approximately 7–12 business days to appear on your account. Actual timing may vary depending on your bank, payment provider, or financial institution.

4. Exchanges & Replacements

Direct product exchanges are not available.

Replacement items may only be provided when a claim involving a damaged, defective, or incorrect product has been submitted, reviewed, and approved according to this policy.